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Having Trouble?
If you are experiencing any cart/checkout issue, you can perform a clear cache and cookies with your browser or use private browsing or incognito window. How to clear cache and cookies? Windows/Linux: For Google Chrome/Mozilla Firefox/Microsoft Edge (Press Ctrl + Shift + Delete) Mac: For Safari (Press Command + Option + E)
If you encounter any Shipment Error message, we recommend manually inputting your shipping address and avoiding the use of the saved address in your browser.
Is the shipping box big?
Yes, each kit measures 24″ x 24″ x 5″ (61cm x 61cm x 12.5cm) and weighs 16 lbs (7.3 kg). It’s a big and heavy box to ship.
Is Shipping just the actual cost?
Yes, the Shipping amount is the actual cost to pack and ship your parcel. There is no markup nor profit added to the Shipping cost.